Booking terms

01 Who you are booking with

Villa Peleo is let directly by its owner. There is no agency and no platform between you and us.

Address: Bistroće 17A, 20213 Čilipi. Email villapeleo044@gmail.com. Phone +385 98 192 7013.

02 How a booking is made

You pick your dates, choose a payment plan and send the form. That places a hold on the dates and sends you an email with a summary of the stay. Sending the form does not yet oblige you to pay.

We send you the amount, our bank details and a payment reference by email. The contract is concluded when your payment reaches our account within the stated deadline — 12 hours for arrivals within 14 days, 24 hours otherwise, counted from when you receive the bank details. Until then the hold can expire and the dates go back on sale.

We confirm by email. That email, together with these terms, is your contract — keep it.

Stays begin and end on the days the calendar allows. The villa sleeps 8 and is booked for the number of guests you entered; arriving with more is not permitted.

If the villa is also offered on other platforms, the calendar is kept in sync with them. In the rare case that the same dates sell elsewhere at the very same moment, we tell you straight away and return everything you have paid.

03 Price and what is included

The figure in the calendar is the full price for your dates, in euro: every night, plus any fees shown in the breakdown.

The price shown at the time of booking is the one that applies. If we lower or raise our prices later, that does not change a booking already confirmed.

There is no card fee and no platform commission.

Your own bank may charge a fee for the transfer itself. Any such fee is yours to cover; the amount that has to arrive on our account is the one we send you.

04 Payment

Payment is by bank transfer. We send you the bank details, the amount and the reference by email.

More than 14 days before arrival you choose between two plans: pay the first night now with the remainder due 14 days before arrival, or pay the whole stay now and take 10% off the nights.

Within 14 days of arrival the full amount is due within 12 hours and the booking is non-refundable.

If the remainder is not paid by the due date, we may treat the booking as cancelled and keep the deposit.

05 Cancellation and changes

Deposit plan: cancel more than 14 days before arrival and the deposit comes back in full. Cancel inside that window and the deposit is kept.

Discounted prepaid plan and last-minute bookings: non-refundable. That is what the lower price and the shorter deadline are based on.

Refunds go back to the account the money came from, within 14 days of the cancellation.

You have no legal right to change your dates, but do ask — if the new dates are free, we are glad to move your booking.

If we ever have to cancel your stay because the villa cannot be used, you get every euro back. Any further claim you have under mandatory consumer law is unaffected.

06 No 14-day right of withdrawal

Accommodation booked for a specified date is excluded from the statutory right of withdrawal for distance contracts — Article 16(1)(l) of Directive 2011/83/EU, transposed in Croatia by the Consumer Protection Act. There is no 14-day cooling-off period on a stay.

What applies instead is the cancellation policy above, which you accept when you book.

07 Your stay

Check-in is between 16:00 and 22:00, check-out between 06:00 and 10:00. The host welcomes every guest in person on arrival, so please let us know your expected arrival time.

Pets are not allowed, smoking is not permitted anywhere in the villa, and parties and events are not allowed.

Croatian law requires us to register every guest with the tourist board. That is why we ask for names and travel-document details for everyone in your party.

We do not enter the villa during your stay without telling you first and having your agreement. The exception is an emergency — a fault, a danger, or good reason to believe the property is being seriously damaged.

You are liable for damage caused by you or your party beyond normal wear and tear. Should that happen, we will let you know and show what the claim is based on.

08 Liability

The villa is described and photographed accurately on this site, and those descriptions form part of the contract.

We are not liable for interruptions outside our control — utility cuts, weather, strikes — but we will do everything we can, and where an essential service fails for a longer period we will agree a fair reduction.

We do not take responsibility for belongings left in the villa beyond what the law requires of us. Please use the safe for valuables.

Nothing here limits liability that mandatory Croatian consumer law does not allow to be limited.

09 Your data

The data controller is the owner of Villa Peleo, with the contact details given at the top of these terms.

To take a booking we need your name, email, your phone number if you give it, your dates and the number of guests. We process this to perform the contract with you and to meet our legal obligations as a lessor — guest registration and accounting. That processing does not rely on your consent, and your details are not used for marketing.

We do not sell your data. Your details reach only what the booking needs: our bank, and the eVisitor system run by the Croatian tourist board for guest registration.

Booking records are kept as long as tax and accounting law requires, then deleted. You may ask at any time what we hold, have it corrected, or have deleted whatever we are not obliged to keep — write to villapeleo044@gmail.com and we answer within 30 days.

This site sets no advertising or analytics cookies and runs no analytics. The map on the location section is loaded from a third-party map provider (OpenStreetMap), which sees your IP address when the map loads.

The site and the booking database are hosted by Cloudflare, and email is sent through Google (Gmail). These are our processors; data may be processed outside the European Economic Area on the basis of the European Commission’s standard contractual clauses.

If you think we are handling your data wrongly, come to us first — and you also have the right to complain to the Croatian Personal Data Protection Agency (AZOP) in Zagreb.

10 Complaints and dispute resolution

If something is not right, please tell us while you are still with us — most things can be sorted out the same day.

You can also send a written complaint to villapeleo044@gmail.com or to Bistroće 17A, 20213 Čilipi. We confirm receipt and reply in writing within 15 days, as Croatian consumer law requires.

A complaint counts just as much after you have left; the time you have to raise it does not depend on your still being here.

If we cannot agree, the dispute may be referred to an out-of-court consumer dispute resolution body — in Croatia, for example, the Mediation Centre at the Croatian Chamber of Economy. Taking part is voluntary for both sides.

The EU Online Dispute Resolution platform was closed in 2025 and is no longer available. If you are travelling from another EU country, the European Consumer Centre network handles cross-border consumer complaints free of charge.

11 Governing law

Croatian law applies and the courts of the Republic of Croatia have jurisdiction. If you are a consumer resident in another EU country, this does not deprive you of the protection of the mandatory rules of your own country, and you may also bring proceedings where you live.